How Can We Help?
Is there any sales tax on my order?
Sales tax will be assessed in Michigan and a few other states we have nexus in.
How long will it take to receive my order?
Deliveries are called out on the top of your quote. As a general rule orders ship in approximately 14-25 days. If you have a rush order simply contact your sales representative and ask them if expedited delivery is available.
What is the return policy?
Custom ordered products can not be returned for a refund as they are made to order. Please measure twice and order once. If the product is damaged or malfunctioning, please call Paylon to discuss replacement options.
If you are not satisfied with the product you receive, please call or E-Mail us immediately so we can handle your concerns and discuss options.
If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE DELIVERY. If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.
Complete terms here: PAYLON TERMS
How much is my shipping cost?
Since we deal with custom orders, unless otherwise specified by your salesperson, all shipping charges are NOT included.
The exact cost for shipping is not known until we receive the bill from our shipping carrier for shipping you your product, at which point we will charge you for the order including those shipping costs. However, we can give you an estimate based on previous shipments of about the same size and width. Simply ask your sales representative.
If you have an account with a shipping carrier such as UPS, FedEx, Conway..etc then you can provide us with that account number and we can ship your order on your account.