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Terms

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Return and Refund Policy

Please carefully read our terms and conditions which are used for the purchasing of our products and if need be the returning of our products. If you require further clarification after reading these terms and conditions, please do not hesitate to contact us. We will be more than willing to clarify any details that you are unclear of.

Custom ordered products can not be returned for a refund as they are made to order. Please measure twice and order once. If the product is damaged or malfunctioning, please call Paylon LLC to discuss return options. You must first call 989-402-1075 to receive an “RMA” (Return Merchandise Authorization) in order for us to properly process your return.

  • If return of goods is possible due to the item being a standard stocked product, we will offer a refund or exchange within (10) days of the shipment date excluding any shipping, insurance, restocking charges (if applicable) or other charges where applicable.
  • If you are not satisfied with the product you receive, please call or E-Mail us immediately so we can handle your concerns and discuss a refund or replacement. If you decide that you do not want the merchandise
  • If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE POSTAL DELIVERY. If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.
  • For goods over $500 USD in value please contact us for return instructions.
  • When returning goods, please include invoice number identification.
  • Please contact us the day you ship the return(s) so we will have up-to-date information on your situation in order to better assist you.
  • Mail in original packaging whenever possible. If you are sending several items, please pack them so they do not damage each other.
  • Merchandise returned without first obtaining an “RMA” (as per above) will result in a credit to the account of the original purchaser in lieu of a monetary refund. The product must be in new, unused and unworn condition with all original packaging materials and unused certificates.
  • If the product you’re returning includes a special offer the additional item(s) must also be returned or you may choose to have the cost subtracted from your refund.
  • Damaged Product Policy: If you receive goods in a damaged condition please inform the carrier (Post Office, UPS , USPS, FEDEX agent or Common Carrier) immediately. Sign the bill of lading as products damaged whether it is prepaid or collect to you. Returns should be sent to the following address: Non-Refundable Merchandise: Some special, discounted or promotional offers have a no return policy. This merchandise is clearly marked with the label “NO RETURN” and Paylon LLC return policies do not apply to these items.
  • Policy Changes: If we decide to change our return policy for Paylon LLC. (industrialrollupdoors.com) we will post those changes here so that you will always know our current policy and requirements.

Freight Terms

All of our prices are product prices and do not include freight charges. Our products vary widely and shipping charges are affected by a number of variables. Freight charges are determined based on five factors: F.O.B. Point (where the item ships from), Destination Point (where you want it shipped to), Shipping Method (carrier transporting the shipment), The Merchandise (physical dimensions, weight and quantity which determine the shipping class) and Fuel Surcharges (caused by rising gas prices). Each of these factors are explained in greater detail below.

  • F.O.B. Point: This is the point the item ships from. Freight charges are calculated from the nearest F.O.B. Point to the Destination Point. Many products ship directly from manufacturers stock or from the manufacturers distribution point.
  • Destination Point: This is simply where you want the item shipped to as indicated by you as the “Ship To” point.
  • Shipping Method: The carrier transporting the shipment. This could be UPS, FedEx, USPS or a common carrier (trucking company) such as Reddaway, USF Bestway, Roadway etc. As a rule of thumb your order will be shipped UPS if possible. However, some items are too large and/or too heavy for UPS to handle. These items normally ship via common carrier. The carrier we select for you depends on the destination you specify. We will leverage our special rates and long standing relationships with these companies to obtain the best rate possible for you and your destination. If you are purchasing multiple items we will always attempt to package them together to obtain a savings on shipping costs.
  • The Merchandise: As mentioned above, The Merchandise you are ordering is a big factor in determining the shipping method required. Physical dimensions and weights dictate the shipping classification which in turn tells us which carriers can handle your shipment. We will explore the options available to obtain the best rates for you. Orders involving multiples of the same product or multiple different products shipping to the same destination will be packaged in such a way as to obtain the lowest possible shipping cost.
  • Fuel Surcharges: Due to the price fluctuation of oil worldwide freight charges that are quoted by the shipping carrier can be subject to change without notice.

Get In Touch!

989-402-1075

Email Support

Corporate Headquarters 
Bay City, MI

Testimonials

"PAYLON had the quality that was lacking with our previous industrial roll up door supplier. We run a fortune 500 company that relies on zero downtime. The PAYLON industrial door system just lasts longer and is made of better materials. I informed purchasing that if its not from PAYLON, then we don't want it!" - Fred Dixon 

"The PAYLON vinyl roll up doors look great! No one was as helpful or as knowledgeable as your staff and that was a big deciding factor for us. When the doors arrived the installation was flawless. We now have a roll up doors that we can be proud of and that will last for many years." - Jackie McGarb

"THE BEST!!! Hands Down!!. The doors have stronger build and the steel is the best quality that we have seen. The service is also top notch and we have answers to our questions instantly. You can tell this is a well run company and they have taken care of all the projects that we have thrown at them." - Mike Richards

About Us

PAYLON Industrial Roll Up Doors is a global supplier of industrial and commercial roll up doors. Our staff has over a 100 years of combined knowledge to make your industrial door project a success. LEARN MORE ABOUT US

Satisfied Customers

Product Links

Roll-Up Vinyl Doors

Roll Up Vinyl Door - Motorized
Roll Up Vinyl Door - Manual
Roll Up Vinyl Door - High Speed
Roll Up Vinyl Door - Side-to-Side
Roll Up Vinyl Door - Salt Storage

Roll-Up Bird/Bug Doors

Roll Up Bug Door - Manual
Roll Up Bug Door - Powered
Roll Up Bug Door - Side-to-Side

Roll-Up Storefront Doors

Roll-Up Storefront Door
Roll-Up Ventilated Door
Roll-Up Storefront Grille
Roll-Up Storefront Grid

Product Links

Roll-Up Security Doors

Retractable Roll-Up Security Gate

Roll-Up Specialty Doors

High Speed Roll up Doors

Strip Curtain Kits

Strip Curtain Doors
Replacement PVC Strips

Roll-Up Counter Doors

Roll Up Counter - Doors
Roll Up Counter - Grilles
Roll Up Counter - Grid

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